Terms & Conditions

The Greenbriar Salon & Spa
Effective Date: November 4, 2026

Welcome to The Greenbriar Salon & Spa. We appreciate the opportunity to serve you and are committed to providing a relaxing, professional, and personalized salon and spa experience. These Terms & Conditions explain our appointment policies, service expectations, and website guidelines.

By booking an appointment, purchasing products or services, or using our website, you acknowledge that you have read and agree to the applicable terms outlined below.

1. Appointment Booking & Credit Card Policy

Your appointment time is reserved especially for you, allowing our service providers to prepare and dedicate their time and attention to your visit.

A valid credit card is required to secure all new and existing client appointments scheduled for 60 minutes or longer. By providing your card information and booking an appointment, you authorize The Greenbriar Salon & Spa to charge applicable cancellation, no-show, or other agreed-upon fees in accordance with these Terms & Conditions.

Please ensure that your contact information is accurate and current so we can communicate important appointment details.

2. Cancellation & Rescheduling Policy

We understand that unexpected circumstances arise. However, late cancellations leave our service providers with limited opportunities to fill reserved appointment times.

As a courtesy to our guests and service providers, a minimum of 48 hours’ notice is required to cancel or reschedule an appointment without a cancellation charge.

• Cancellations with less than 48 hours’ notice: You may be charged 100% of the scheduled service amount.
• Rescheduling with less than 48 hours’ notice: Rescheduling is treated as a late cancellation and may result in a charge of 100% of the originally scheduled services.
• Future bookings following a late cancellation: Full prepayment of the next scheduled appointment may be required before the appointment is confirmed.
• Emergencies and extenuating circumstances: Exceptions may be considered on a case-by-case basis at the salon’s discretion.

We appreciate your understanding and consideration of the time reserved for you and our service providers.

3. No-Show Policy

A no-show occurs when a client fails to arrive for a scheduled appointment without providing the required cancellation notice.

Missed appointments without notice will be charged 100% of the scheduled service amount.

If a client arrives but chooses not to receive one or more of the services originally booked, the reserved services may still be charged in accordance with this policy. Reserved appointment time cannot always be filled at the last minute.

Repeated no-shows or failure to comply with our appointment policies may result in a requirement for full prepayment or restrictions on future booking privileges.

4. Late Arrival Policy

We understand that delays can happen. To respect the schedules of all our guests and service providers, please arrive on time for your appointment.

If you arrive more than 15 minutes late:

• We may need to shorten your appointment to accommodate the remaining scheduled time.
• If your services cannot be completed safely or appropriately within the remaining time, your appointment may need to be rescheduled.
• Charges may still apply to the services originally reserved, even if some or all services cannot be completed because of your late arrival.

If you decide upon arrival that you no longer wish to receive a scheduled service, the cancellation policy may apply to the service time reserved for you.

Please contact us as soon as possible if you anticipate being late.

5. Appointment Confirmations & Reminders

As a courtesy, we offer appointment confirmations and reminders when available through our booking system.

Clients are responsible for remembering their appointments, regardless of whether a confirmation or reminder is received. Failure to receive a reminder does not automatically waive the cancellation or no-show policy.

Please keep your phone number and email address updated in your client profile.

6. SMS Text Messaging Terms

By opting in to receive SMS text messages from The Greenbriar Salon & Spa, you agree to receive text messages related to the following:

• Customer care messages
• Account notification messages
• Promotional discounts, flash sales, and advertisements
• Delivery notification messages

Message frequency: Message frequency may vary. On average, you will receive 1–2 messages per month. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.

Opt-out instructions: You can opt out of SMS messages at any time by replying STOP to any message.

Help instructions: Reply HELP for assistance. You may also contact The Greenbriar Salon & Spa for support at 254-939-3700 or salonspagreenbriar@hotmail.com. Additional information is available in our Privacy Policy.

Carriers are not liable for delayed or undelivered messages.

SMS privacy:

• Consumer SMS registration data, including phone numbers and opt-in consent, is not shared with or disclosed to external organizations except as needed to provide the messaging service or as required by law.
• SMS consent and phone numbers are not shared with third parties or affiliates for their own marketing purposes.

7. Service Satisfaction, Adjustments & Refunds

At The Greenbriar Salon & Spa, our goal is to provide exceptional service and a positive experience. Your satisfaction matters to us.

If you have concerns about a completed service, please contact us promptly so we can discuss the matter and determine an appropriate resolution. Service adjustments may be considered on a case-by-case basis, depending on the service performed, the concern raised, and the applicable service provider’s recommendations.

Service adjustments are not guaranteed and may require an in-person consultation. Changes requested outside the originally agreed-upon service, or resulting from subsequent treatments or at-home care, may incur additional charges.

Refunds are not guaranteed. Any refund, adjustment, or other resolution will be evaluated individually and in accordance with applicable law.

Appointment cancellation and no-show charges are separate from concerns regarding the quality of a completed service.

8. Hair, Skin & Spa Service Disclosures

Our services may include hair coloring, chemical treatments, facials, waxing, lash services, nail services, and other salon or spa treatments.

Clients are responsible for providing accurate information about relevant allergies, sensitivities, prior chemical services, medications that may affect treatment, skin conditions, and other information reasonably necessary to perform a service safely.

• Please inform your service provider of any known allergies, sensitivities, or previous adverse reactions before your service begins.
• Patch tests or other preliminary assessments may be required for certain services or products.
• Services may be modified, postponed, or declined if a provider determines that proceeding could pose a safety risk or compromise the results.
• Results vary by individual, hair condition, skin condition, treatment history, and home care. Specific results cannot be guaranteed.

Clients must follow all applicable pre-service and aftercare instructions. Please contact your provider if you experience an unexpected reaction following a service and seek appropriate medical attention when necessary.

The Greenbriar Salon & Spa does not diagnose or treat medical conditions unless a service is expressly provided by an appropriately licensed medical professional acting within their authorized scope of practice.

9. Children, Guests & Salon Environment

We strive to maintain a peaceful, comfortable, and relaxing environment for every guest.

Because our salon