Terms & Conditions
The Greenbriar Salon & Spa
Effective Date: October 28, 2026
Welcome to The Greenbriar Salon & Spa. We appreciate the opportunity to serve you and are committed to providing a relaxing, professional, and personalized salon and spa experience. These Terms & Conditions explain our appointment policies, service expectations, and website guidelines.
By booking an appointment, purchasing products or services, or using our website, you acknowledge that you have read and agree to the applicable terms outlined below.
1. Appointment Booking & Credit Card Policy
Your appointment time is reserved especially for you, allowing our service providers to prepare and dedicate their time and attention to your visit.
A valid credit card is required to secure all new and existing client appointments scheduled for 60 minutes or longer. By providing your card information and booking an appointment, you authorize The Greenbriar Salon & Spa to charge applicable cancellation, no-show, or other agreed-upon fees in accordance with these Terms & Conditions.
Please ensure that your contact information is accurate and current so we can communicate important appointment details.
2. Cancellation & Rescheduling Policy
We understand that unexpected circumstances arise. However, late cancellations leave our service providers with limited opportunities to fill reserved appointment times.
As a courtesy to our guests and service providers, a minimum of 48 hours’ notice is required to cancel or reschedule an appointment without a cancellation charge.
- Cancellations with less than 48 hours’ notice: You may be charged 100% of the scheduled service amount.
- Rescheduling with less than 48 hours’ notice: Rescheduling is treated as a late cancellation and may result in a charge of 100% of the originally scheduled services.
- Future bookings following a late cancellation: Full prepayment of the next scheduled appointment may be required before the appointment is confirmed.
- Emergencies and extenuating circumstances: Exceptions may be considered on a case-by-case basis at the salon’s discretion.
We appreciate your understanding and consideration of the time reserved for you and our service providers.
3. No-Show Policy
A no-show occurs when a client fails to arrive for a scheduled appointment without providing the required cancellation notice.
Missed appointments without notice will be charged 100% of the scheduled service amount.
If a client arrives but chooses not to receive one or more of the services originally booked, the reserved services may still be charged in accordance with this policy. Reserved appointment time cannot always be filled at the last minute.
Repeated no-shows or failure to comply with our appointment policies may result in a requirement for full prepayment or restrictions on future booking privileges.
4. Late Arrival Policy
We understand that delays can happen. To respect the schedules of all our guests and service providers, please arrive on time for your appointment.
If you arrive more than 15 minutes late:
- We may need to shorten your appointment to accommodate the remaining scheduled time.
- If your services cannot be completed safely or appropriately within the remaining time, your appointment may need to be rescheduled.
- Charges may still apply to the services originally reserved, even if some or all services cannot be completed because of your late arrival.
If you decide upon arrival that you no longer wish to receive a scheduled service, the cancellation policy may apply to the service time reserved for you.
Please contact us as soon as possible if you anticipate being late.
5. Appointment Confirmations & Reminders
As a courtesy, we offer appointment confirmations and reminders when available through our booking system.
Clients are responsible for remembering their appointments, regardless of whether a confirmation or reminder is received. Failure to receive a reminder does not automatically waive the cancellation or no-show policy.
Please keep your phone number and email address updated in your client profile.
6. Service Satisfaction, Adjustments & Refunds
At The Greenbriar Salon & Spa, our goal is to provide exceptional service and a positive experience. Your satisfaction matters to us.
If you have concerns about a completed service, please contact us promptly so we can discuss the matter and determine an appropriate resolution. Service adjustments may be considered on a case-by-case basis, depending on the service performed, the concern raised, and the applicable service provider’s recommendations.
Service adjustments are not guaranteed and may require an in-person consultation. Changes requested outside the originally agreed-upon service, or resulting from subsequent treatments or at-home care, may incur additional charges.
Refunds are not guaranteed. Any refund, adjustment, or other resolution will be evaluated individually and in accordance with applicable law.
Appointment cancellation and no-show charges are separate from concerns regarding the quality of a completed service.
7. Hair, Skin & Spa Service Disclosures
Our services may include hair coloring, chemical treatments, facials, waxing, lash services, nail services, and other salon or spa treatments.
Clients are responsible for providing accurate information about relevant allergies, sensitivities, prior chemical services, medications that may affect treatment, skin conditions, and other information reasonably necessary to perform a service safely.
- Please inform your service provider of any known allergies, sensitivities, or previous adverse reactions before your service begins.
- Patch tests or other preliminary assessments may be required for certain services or products.
- Services may be modified, postponed, or declined if a provider determines that proceeding could pose a safety risk or compromise the results.
- Results vary by individual, hair condition, skin condition, treatment history, and home care. Specific results cannot be guaranteed.
Clients must follow all applicable pre-service and aftercare instructions. Please contact your provider if you experience an unexpected reaction following a service and seek appropriate medical attention when necessary.
The Greenbriar Salon & Spa does not diagnose or treat medical conditions unless a service is expressly provided by an appropriately licensed medical professional acting within their authorized scope of practice.
8. Children, Guests & Salon Environment
We strive to maintain a peaceful, comfortable, and relaxing environment for every guest.
Because our salon and spa have limited waiting space and certain areas contain professional equipment, chemicals, and other potential hazards, we ask clients to make appropriate arrangements for children whenever possible.
- Children must be supervised by a responsible adult at all times.
- Children and accompanying guests must not interfere with services, equipment, or other clients’ experiences.
- Please contact us in advance if you need to bring a child or additional guest so we can determine whether appropriate accommodations are available.
We reserve the right to address situations that compromise safety, disrupt services, or prevent us from providing a comfortable experience for other guests.
9. Professional Conduct & Right to Refuse Service
We are committed to treating our clients and team members with courtesy, respect, and professionalism. We ask that the same courtesy be extended to everyone in our establishment.
We reserve the right to decline, discontinue, or reschedule a service when reasonably necessary due to safety concerns, inappropriate or abusive behavior, noncompliance with service requirements, suspected contagious conditions that present a risk, or other circumstances that make providing the service unsafe or inappropriate.
Where applicable, charges for services already performed or appointment time reserved will be handled in accordance with these Terms & Conditions and applicable law.
10. Pricing, Payments & Retail Products
Service prices may vary depending on the provider, service requested, hair length, density, product usage, time required, and complexity of the service.
We reserve the right to update our service menu, prices, promotions, and offerings at any time. The applicable price will be communicated before the service whenever reasonably practicable.
Payment for completed services is due at the conclusion of the appointment unless other arrangements have been made.
Retail product purchases, gift cards, and service packages are subject to their disclosed terms and applicable law. Any posted expiration dates, restrictions, redemption requirements, or promotional conditions will be communicated at the time of purchase where required.
For retail product returns or exchanges, please contact the salon for our current requirements regarding receipts, product condition, and eligibility. All returns and exchanges are subject to applicable law.
11. Gift Cards & Promotional Offers
Gift cards and promotional offers may be subject to specific terms, including eligible services, redemption periods, and other disclosed restrictions.
Promotional discounts cannot be combined with other offers unless expressly stated. Promotions have no cash value unless required by law.
Gift card and promotional terms will be interpreted and applied consistently with applicable Texas and federal law.
12. Website Use & Intellectual Property
The Greenbriar Salon & Spa owns or has permission to use the website content and materials it publishes, including its business name, logo, original written content, photographs, graphics, and other branding materials, subject to applicable third-party rights.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission or other lawful authorization.
Visitors agree not to use our website to submit fraudulent bookings, interfere with website operations, attempt unauthorized access, transmit malicious code, scrape information unlawfully, or engage in other prohibited or unlawful activity.
We may restrict access to our website or booking services when reasonably necessary to protect our business, clients, systems, or service providers.
13. Third-Party Booking Platforms & External Links
Our website may link to third-party booking systems, payment processors, social media platforms, or other external websites.
These services may have their own terms, privacy policies, and security practices. We do not control the operation of independent third-party websites and are not responsible for their content, availability, or practices, except to the extent liability cannot be excluded under applicable law.
Please review the terms and privacy policies of third-party services before using them.
14. Website Availability & Limitation of Liability
We make reasonable efforts to maintain accurate website information and accessible online booking services. However, we cannot guarantee that our website or third-party booking platforms will always be available, uninterrupted, or free of errors.
To the extent permitted by applicable law, The Greenbriar Salon & Spa disclaims liability for losses arising from temporary website interruptions, third-party system failures, or technical errors beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
15. Privacy Policy
We respect your privacy and take reasonable steps to protect the information you provide when booking appointments or using our website.
Personal information, including contact details and payment information, is handled in accordance with our Privacy Policy and the practices of applicable third-party booking and payment providers.
Please review our Privacy Policy for information about how personal information is collected, used, stored, and shared.
16. Changes to These Terms
The Greenbriar Salon & Spa reserves the right to update these Terms & Conditions as our services, policies, and business practices evolve.
Updates will be posted on this page with a revised effective date. Your continued use of our website or booking services after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
We encourage clients to review this page periodically.
17. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any legal proceedings relating to these terms will be subject to the jurisdiction and venue of the appropriate courts in Texas, as permitted by applicable law.
18. Contact Information
If you have questions about these Terms & Conditions, appointment policies, or our services, please contact us.
The Greenbriar Salon & Spa
217 E. Central Avenue
Belton, TX 76513
Phone: 254-939-3700
Website: salonspagreenbriar.com
Thank you for choosing The Greenbriar Salon & Spa. We appreciate your trust in our team and look forward to providing you with a relaxing, personalized, and exceptional experience.
By booking an appointment, you acknowledge that you have had the opportunity to review these Terms & Conditions and agree to the applicable policies.